{
  "id": "bce2babf-48bd-55ed-8e95-926870f950c8",
  "slug": "biztext",
  "title": "Direct customer communication for small businesses and restaurants",
  "statement": "How can small businesses / restaurants communicate directly with customers without surrendering the customer relationship to large platforms?",
  "description": "Restaurants and other small operators often depend on marketplaces that own the customer relationship. They need direct ordering and messaging paths — SMS, WhatsApp, and lightweight CRM — that keep ownership of the customer while remaining practical as an Uber Eats alternative for everyday communication and reorders.",
  "category": "Business",
  "keywords": [
    "restaurants",
    "Uber Eats alternative",
    "direct ordering",
    "SMS",
    "WhatsApp",
    "CRM",
    "customer ownership"
  ],
  "synonyms": [
    "restaurant direct messaging",
    "small business customer ownership"
  ],
  "status": "SOLVED",
  "related": [],
  "rank": 3,
  "huntCount": null,
  "solutions": [
    {
      "id": "c3d8a772-1d9a-50ea-ab12-70e35a466a36",
      "slug": "biztext",
      "name": "Biz Text",
      "mechanism": "Direct SMS/WhatsApp-oriented communication and ordering so small businesses keep customer ownership.",
      "maturity": "product",
      "creator": null
    }
  ],
  "urls": {
    "html": "https://solutionhunt.ai/problems/biztext",
    "json": "https://solutionhunt.ai/api/problems/biztext.json"
  }
}